Smart Symptom Check software can be integrated into for example customer’s digital platform
This makes it possible that a patient can fill out the questionnaire before contact with a healthcare professional
Smart Symptom Check software can also be used to support the assessment of the need for treatment performed over the phone
In this case, the healthcare professional performing the assessment fills the questionnaire
Following example is from a browser-based user interface provided by JST Healthcare Solutions for nurses performing the assessment of the need for treatment over the phone
1. Starting
The first step is using the software is to fill out patient’s age and gender
After this, the software asks for a symptom or reason for the contact. Search engine’s predictive text input suggests matching search words
1-3 symptoms or reasons for contact can be selected
2. Questionnaire
After selecting the symptoms or reason for contact, the software moves into the symptom questionnaire
Smart algorithm selects the preliminary questions based on the symptoms or reason for contact provided
Questions are asked in the same manner as a healthcare professional would ask them
Optional additional information can be provided through text or multiple choice questions
3. Questionnaire
After answering the preliminary questions, smart algorithm evaluates the answers and if additional questions are needed
These possible additional questions are retrieved one at a time
In this browser-based user interface, the questions are retrieved by clicking the “Additional questions?” button
If a patient is filling out the question by himself/herself using e.g. a mobile device, the additional questions are retrieved automatically without a need to press a button
4. Summary
The answers are used to form a summary for the healthcare professional
This can be used straight away e.g. in patient record system
5. Summary
In addition, the software provides additional information based on the answers. This includes e.g. treatment recommendations, urgency recommendations, statistical codes and suitable healthcare professionals for the situation
